Guides and Tutorials

Compatible web browsers

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Minimum System Requirements

viewing egg donors in our database

There’s no need to download or install any software on your computer to use our egg donor database. You’ll just navigate to your personal account in your preferred web browser and log in to your account. Since you’ll be working in a web browser, there are a few browser-related settings you’ll need to know about.

In this article, you’ll learn about web browsers that work well with EDI’s egg donor database, web browser settings, and using web browsers on mobile devices.

 

Compatible web browsers

 

Web Browser Settings

If you’re seeing unexpected behavior in your EDI account, here are some things you can check.

  • Enable cookies
    Make sure cookies are enabled in your browser so all parts of our application work as expected.
  • Enable pop-ups and JavaScript
    Pop-ups and JavaScript should be enabled in your browser, so you can view errors, alerts, and preview screens.
  • Set your screen resolution
    The minimum screen resolution should be set to 1024 x 768. If you’re using a netbook, try setting the resolution to 1200 x 800 if things appear out of place.
  • Check your web browser add-ons
    In some cases, browser add-ons, extensions, ad blockers, or plugins can interfere with the functionality of our application. You may want to disable these extras or try a browser without them.
     

Web Browsers on Mobile Devices

The EDI site is designed to be mobile responsive, which means it will resize and adjust to your screen when you search on a mobile device. You can search for egg donors, bookmark your favorites, reserve frozen eggs, contact us for support, and more.

 

Still need support?

You can contact us via phone, email or form. Navigate to our contact us page to find what method works best for you.